Thursday 15 May 2014
Participative workshops – A
Chair: Jenna Brown, University of Denver, USA – “Developing and maintaining Ombudsman Skills”
Download – Slides (pdf) Workshop notes (pdf)
Participative workshops – B
Chair: Doris Kiendl-Wendner, University of Applied Sciences JOANNEUM, Graz, Austria, and Josef Leidenfrost, Austrian Student Ombudsman – “Conflict Management in Higher Education: from problems to solutions through empowerment”
Friday 16 April 2014
Plenary – 1
Robert Behrens, OIA, UK – “Empowerment, Public Trust and the Ombudsman”
Download – Plenary Presentation (ppt)
Parallel Session – 1a: Empowering Ombudsmen
Spencer Boudreau, McGill University, Canada – “What I learned during my mandate as Ombudsperson for Students”
Download – Presentation (ppt)
Parallel Session – 1a: Empowering Ombudsmen
Tina Kaare, University of Copenhagen, Denmanrk – “The first Student Ambassador in Denmark: Why not “Student Ombudsperson” and why not sooner?”
Download – Presentation (pdf)
Parallel Session – 1b: Empowering Students
Jorge Ulises Carmona Tinoco, National Autonomous University of Mexico, Mexico – “Ombudsperson as a factor for empowering autonomy: a Latin American approach”
Download – Paper (pdf)
Parallel Session – 1b: Empowering Students
Patricia Begne, Universidad de Guanajuato, Mexico – “The University Ombuds Office: An element for Empowerment”
Download – Presentation (ppt)
Plenary Session: 2
Doug Yarn, GSU College of Law – “A Perspective on Organisational Conflict Management”
Parallel Session – 2a: Empowering Universities
Nora Farrell, Ryerson University, Canada – “The Power of Structural Impartiality”
Download – Presentation (ppt)
Parallel Session – 2a: Empowering Universities
Professor Cristina Riche, Universidade Federal do Rio de Janeiro, Brazil – “University Ombudsman: tool for social innovation” (not delivered)
Download – Presentation (Prezi)
Parallel Session – 2b: Empowering Ombudsmen
Ram Gidoomal, OIA Board, UK – “Governance that Empowers”
Download – Presentation (ppt)
Parallel Session – 2b: Empowering Ombudsmen
Steven du Crôs, OIA, UK – “Empowering consistency and learning from key resources”
Download – Presentation (pdf)
Parallel Session – 3a: Empowering Universities
Ewa Gmurzynska, University of Warsaw, Poland – “Benefits of dispute resolution in organisations. Example of the University of Warsaw”
Download –
Parallel Session – 3a: Empowering Universities
Kristen Robillard, Concordia University, Canada – “Fifty years of Ombudsing in Canadian Colleges and Universities: reflections on the past and challenges for the future”
Download – Presentation (ppt)
Parallel Session – 3b: Empowering Students
Lies Poesiat, VU Universiteit Amsterdam, The Netherlands – “Difficult behaviour of students”
Download – Presentation (ppt)
Parallel Session – 3b: Empowering Students
Natalie Sharpe, University of Alberta, Canada – “Empowering Students for fairness, not advantage”
Download – Presentation (ppt)
Saturday 17 May 2014
Parallel Session – 4a: Empowering Students
Marta Elena Alonso de la Varga, Universidad de Leon, Spain, Josef Leidenfrost, Austrian Student Ombudsman, Austria – “Students and Money? Ombudsmen! Empowering Students”
Download – Presentation (ppt)
Parallel Session – 4a: Empowering Students
Jenna Brown, University of Denver, USA – “Funding in Higher Education and it’s impact on Students”
Download – Presentation (ppt) – Paper (word)
Parallel Session – 4b: Empowering Universities
Jean Grier, University of Edinburgh, UK – “Working within a new model complaint handling procedure”
Download – Presentation (ppt)
Parallel Session – 4b: Empowering Universities
Robert Behrens, OIA, UK – “Towards Early Resolution and a Good Practice Framework”
Download – Presentation (ppt)
Parallel Session – 5a: Empowering Ombudsmen
Anna Cybulko, University of Warsaw, Poland – “How to find, choose and appoint the correct person?”
Download – Presentation (ppt)
Parallel Session – 5a: Empowering Ombudsmen
Wolf Hertlein, Technische Universitat Darmstadt, Germany – “Self-empowerment for Ombudsmen: it depends on you”
Link – Presentation (prezi)
Parallel Session – 5b: Empowering Universities
Paul Herfs, Universiteit Utrecht – “Why should universities have ombudsmen for academic staff?”
Download – Presentation (ppt)
Parallel Session – 5b: Empowering Universities
Kathy Sherlock, University of Huddersfield, UK – “Managing rising complaints: concept, implementation and sustainability”
Download – Presentation (ppt)
http://prezi.com/4d5coavzovzx/university-ombudsman-tool-for-social-innovation-by-cristina-riche/